Terms of service

These Terms of Service govern access to and use of hazari.shop, including purchases made through the website.

Throughout these Terms, “hazari.shop,” “we,” “us” and “our” refer to hazari.shop as the operator of the online store.

“You,” “your,” “customer” and “user” refer to a person who visits the website, creates an account, places an order or otherwise uses our services.

By using hazari.shop or placing an order, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms excludes or limits mandatory consumer rights.

1. Ecommerce Services

hazari.shop provides an online environment through which customers may:

• Browse products;
• Review product information;
• Select available options;
• Add products to a cart;
• Submit orders;
• Make payments;
• Receive order information;
• Request customer service; and
• Exercise applicable return or consumer rights.

Our store may use Shopify and other third-party service providers to support these functions.

2. Eligibility

By submitting an order, you represent that you have the legal capacity required to enter into the transaction or have appropriate authorisation to do so.

You must provide accurate information when using hazari.shop.

You may not use our website for unlawful purposes.

3. Product Information

We make reasonable efforts to provide useful and accurate product information.

Product pages may include:

• Descriptions;
• Images;
• Colours;
• Sizes;
• Materials;
• Measurements;
• Specifications;
• Prices;
• Variations; and
• Availability.

Customers should review the product page carefully before placing an order.

Nothing in this section limits statutory rights where products fail to conform to their contractual description.

4. Images and Display Differences

Product photographs are intended to provide a reasonable representation of the relevant goods.

Differences may arise from:

• Screen calibration;
• Device displays;
• Lighting;
• Photography;
• Image compression;
• Manufacturing variations; and
• Material characteristics.

Minor visual variations do not automatically constitute a defect, but mandatory conformity rights remain unaffected.

5. Prices

The price applicable to an order will be displayed before the customer completes checkout.

hazari.shop may change prices for future purchases at any time.

Price changes do not ordinarily alter validly accepted orders already completed at the previous price.

Where an obvious pricing error occurs, we may contact the customer and handle the situation in accordance with applicable law.

6. Shipping Charges

Standard shipping is free on all orders.

Customers will not be charged a standard delivery fee by hazari.shop.

Any optional paid service offered separately in the future will be clearly disclosed before purchase where required.

7. Orders

Submission of an order represents a request to purchase the selected goods.

Orders may be subject to:

• Product availability;
• Payment authorisation;
• Fraud screening;
• Verification of order details; and
• Other lawful operational checks.

We reserve the right to reject or cancel an order where permitted by law, including in cases involving:

• Payment failure;
• Fraud;
• Material pricing errors;
• Product unavailability;
• Duplicate transactions;
• Illegal activity; or
• Incorrect information preventing fulfilment.

Where payment has already been collected for an order that is lawfully cancelled by hazari.shop, the relevant payment will be refunded as required.

8. Order Confirmation

Customers should provide a valid email address so that order communications can be delivered.

EU rules require appropriate confirmation of qualifying online transactions in a durable format.

Customers should review order confirmation information promptly and contact us if they identify a material error.

9. Payment

Available payment methods will be displayed at checkout.

Payments may be processed by independent payment service providers.

By submitting payment information, customers represent that they are authorised to use the relevant payment method.

Payment providers may conduct security, authentication and fraud-prevention checks.

10. Delivery

hazari.shop provides an estimated standard delivery timeframe of:

15–20 calendar days

Delivery estimates may depend on:

• Order processing;
• Destination;
• Carrier operations;
• Customs processes where applicable;
• Public holidays;
• Severe weather;
• Transportation disruption; and
• Other circumstances outside reasonable control.

EU rules generally require delivery within 30 days unless the parties agree to another delivery period.

The expressly stated 15–20 calendar day estimate forms our normal delivery expectation.

11. Delivery Address

Customers are responsible for entering a complete and accurate delivery address.

We are not responsible for avoidable delivery problems caused solely by incorrect customer information where we have fulfilled our legal obligations.

Customers should contact info@hazari.shop as soon as possible if an address error is identified.

12. Risk During Delivery

Where applicable consumer law provides that hazari.shop remains responsible for goods during transportation until they are physically received by the customer or designated recipient, those mandatory rules will apply.

EU consumer guidance states that traders are responsible for loss or damage occurring during delivery until the consumer receives the goods in the relevant circumstances.

13. Right of Withdrawal

Qualifying consumers have the statutory right to withdraw from most online purchases of goods within 14 days from delivery, subject to legal exceptions.

Please review our Return and Refund Policy for additional information.

Nothing in these Terms reduces that statutory right.

14. Non-Conforming Goods

Consumers may have separate statutory remedies if goods are:

• Faulty;
• Damaged;
• Incorrect;
• Not as described; or
• Otherwise non-conforming.

EU law provides consumers with a minimum two-year legal guarantee for qualifying goods.

15. Returns and Refunds

Returns and refunds are governed by:

• Applicable consumer law;
• Our Return and Refund Policy; and
• These Terms.

Where there is any inconsistency between a voluntary store condition and a mandatory statutory consumer right, the mandatory right prevails.

16. Accounts

Certain website functionality may allow customer accounts.

Customers are responsible for maintaining the confidentiality of their account credentials.

You should notify us if you believe your account has been compromised.

We may take reasonable security measures including:

• Password resets;
• Account restrictions;
• Transaction verification; and
• Fraud screening.

17. Prohibited Uses

You may not use hazari.shop to:

• Violate applicable law;
• Commit fraud;
• Misrepresent your identity;
• Introduce malicious code;
• Interfere with website security;
• Attempt unauthorised access;
• Scrape or harvest information unlawfully;
• Infringe intellectual-property rights;
• Harass other users;
• Abuse payment systems; or
• Manipulate promotions or return procedures fraudulently.

18. Intellectual Property

Unless otherwise stated, website materials belonging to hazari.shop or its licensors may include:

• Text;
• Product descriptions;
• Graphics;
• Website design;
• Logos;
• Images;
• Software;
• Layout; and
• Other original content.

Such materials may be protected by applicable intellectual-property laws.

No ownership rights are transferred to users merely by accessing the website.

19. Third-Party Services

hazari.shop may contain or use services operated by third parties, including:

• Shopify;
• Payment providers;
• Delivery services;
• Analytics tools;
• Social platforms;
• Marketing providers; and
• Other integrations.

Third parties may have their own terms and privacy practices.

hazari.shop does not control independent third-party services beyond the extent legally attributable to us.

20. Third-Party Links

Our website may contain links to external websites.

A link does not necessarily mean that hazari.shop controls, endorses or assumes responsibility for every aspect of that external website.

Customers should review applicable third-party terms before using independent services.

21. Website Availability

We aim to keep hazari.shop reasonably available but do not guarantee uninterrupted access.

Website functions may occasionally be unavailable due to:

• Maintenance;
• Security updates;
• Hosting problems;
• Network failures;
• Third-party interruptions; or
• Events outside reasonable control.

22. Errors and Corrections

We may correct website errors relating to:

• Product descriptions;
• Images;
• Availability;
• Promotions;
• Prices; and
• Technical information.

Corrections will be handled subject to existing contracts and mandatory consumer rights.

23. Promotions

Promotions may be subject to specific conditions displayed with the relevant offer.

Promotional conditions may address:

• Eligibility;
• Duration;
• Product exclusions;
• Discount limits; and
• Availability.

Promotional terms will not override mandatory consumer protections.

24. Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

In particular, nothing is intended to exclude mandatory liability relating to:

• Fraud;
• Intentional misconduct;
• Gross negligence where applicable;
• Death or personal injury where liability cannot lawfully be excluded;
• Mandatory product liability;
• Statutory consumer rights; or
• Other non-excludable obligations.

To the fullest extent permitted by law, hazari.shop will not be liable for losses that are not reasonably attributable to a breach by hazari.shop.

25. Force Majeure and Events Outside Reasonable Control

Certain obligations may be affected by events beyond reasonable control, including:

• Natural disasters;
• Severe weather;
• War;
• Civil unrest;
• Government restrictions;
• Transportation shutdowns;
• Carrier disruptions;
• Cybersecurity incidents;
• Infrastructure failures; and
• Other extraordinary events.

Nothing in this clause removes rights that consumers retain under mandatory law, including rights relating to non-delivery where applicable.

26. Personal Information

Use of personal information is governed by our Privacy Policy.

By using hazari.shop, customers acknowledge that information necessary to operate the service may be processed in accordance with applicable data-protection law.

27. Governing Law

These Terms shall be interpreted in accordance with applicable law.

Where a customer is a consumer, nothing in these Terms deprives that consumer of mandatory protections available under the law that cannot contractually be excluded, including protections that may apply in the consumer's country of habitual residence.

28. Disputes

We encourage customers to contact us first so that concerns can be reviewed.

Contact:

info@hazari.shop

Any dispute-resolution, jurisdiction or court provisions will remain subject to mandatory consumer-protection and jurisdiction rules.

29. Severability

If a provision of these Terms is held to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

30. No Waiver

Failure to enforce a contractual right on one occasion does not automatically waive that right on another occasion.

This provision does not affect mandatory consumer rights.

31. Changes to These Terms

We may update these Terms for future website use and future transactions.

Changes will not retroactively deprive customers of rights arising from an already concluded contract.

The latest version will be published on hazari.shop.

32. Entire Agreement

These Terms, together with the policies expressly incorporated into the purchase process, constitute the relevant contractual framework between hazari.shop and the customer to the extent permitted by law.

Mandatory statutory rules continue to apply regardless of the wording of these Terms.

33. Contact

Questions about these Terms may be sent to:

hazari.shop
Email: info@hazari.shop