About Us

Welcome to hazari.shop.

hazari.shop is an online retail store committed to providing customers with a convenient, transparent, reliable and customer-focused ecommerce experience.

Our objective is to make online purchasing straightforward by providing clear product information, understandable pricing, secure checkout functionality, transparent shipping information, reasonable delivery expectations, accessible customer service and fair procedures for cancellations, returns, refunds and product-related concerns.

We understand that trust is an essential part of ecommerce. Customers should be able to understand what they are purchasing, what they will be charged, how their order will be processed, approximately when their order should arrive, what options are available if a problem occurs and how they can contact us for assistance.

For questions relating to hazari.shop, our products, orders, payments, shipping, delivery, cancellations, returns, refunds, privacy practices or other customer-service matters, please contact:

Email: info@hazari.shop

Our Online Store

hazari.shop operates as an ecommerce website through which customers may browse available products, review product descriptions and images, select available product options, add products to a shopping cart and complete purchases through an online checkout.

Our website may use Shopify ecommerce technology together with third-party service providers that assist with functions including:

• Website hosting and ecommerce infrastructure;
• Online checkout;
• Electronic payment processing;
• Fraud detection and transaction security;
• Customer-account functionality;
• Order administration;
• Inventory management;
• Customer communications;
• Product fulfilment;
• Shipping and logistics;
• Delivery tracking;
• Website analytics;
• Marketing functionality;
• Cookie and consent management;
• Website security; and
• Other functions reasonably necessary to operate an online retail business.

The use of Shopify, payment processors, fulfilment providers, carriers or other third parties does not remove or restrict mandatory consumer rights available under applicable Italian or European Union law.

Our Commitment to Customers

At hazari.shop, we aim to conduct our ecommerce activities according to principles of transparency, fair dealing, responsible commerce and reasonable customer service.

We seek to provide:

• Clear and useful product descriptions;
• Appropriate product photographs and information;
• Transparent pricing before checkout;
• An opportunity to review an order before payment;
• Secure electronic payment functionality;
• Appropriate order-confirmation information;
• Free standard shipping on all orders;
• An estimated standard delivery timeframe of 15–20 calendar days;
• Understandable cancellation, return and refund procedures;
• Reasonable assistance when an order is delayed, damaged, incorrect or missing;
• Appropriate remedies where goods are faulty or non-conforming;
• Responsible handling of personal information;
• Reasonable technical and organisational security measures;
• Accessible customer-service support; and
• Respect for mandatory Italian and European Union consumer protections.

Nothing contained on hazari.shop is intended to exclude, waive or restrict any statutory consumer right or legal remedy that cannot lawfully be excluded.

Product Information

We make reasonable efforts to ensure that information presented on hazari.shop is clear, useful and accurate.

Depending on the relevant product, product pages may include information relating to:

• Product names;
• Product descriptions;
• Photographs;
• Available colours;
• Available sizes;
• Materials or composition;
• Measurements;
• Features;
• Specifications;
• Available variations;
• Care information;
• Price;
• Availability; and
• Other relevant characteristics.

Customers should carefully review the applicable product page and all selected options before submitting an order.

Where measurements or sizing information is provided, customers should review that information carefully. Sizing systems and measurements may vary between products, manufacturers or suppliers.

Product Images and Colours

We aim to display product images, colours and visual information as accurately as reasonably possible.

However, the appearance of colours may vary depending on factors such as:

• Screen settings;
• Device type;
• Display technology;
• Lighting;
• Photography;
• Image processing; and
• Manufacturing variations.

Minor differences that do not amount to a legal lack of conformity may occur.

Nothing in this section limits any statutory rights available where a product is materially different from its description or otherwise fails to conform to the applicable sales contract.

Pricing

Prices displayed on hazari.shop are intended to be clearly presented before an order is submitted.

The final amount payable by the customer will be displayed during the checkout process before payment is confirmed.

We may update prices from time to time. A change to the advertised price of a product does not ordinarily affect an order that has already been validly accepted, except where applicable law permits correction of an obvious error and the customer is appropriately informed.

We do not intend to impose undisclosed shipping charges after an order has been submitted.

Standard shipping is currently free on all orders.

Orders and Confirmation

When a customer submits an order, hazari.shop may conduct reasonable checks relating to payment authorisation, fraud prevention, availability and order information.

Customers are responsible for providing accurate information during checkout, including:

• Full name;
• Delivery information;
• Contact details;
• Email address;
• Selected product options; and
• Payment information.

After a purchase is completed, appropriate order information may be provided electronically.

EU consumer rules require confirmation of qualifying distance transactions in a durable medium, such as email or another format that can be stored by the consumer.

Shipping and Delivery

hazari.shop provides free standard shipping on all orders.

Our estimated standard delivery timeframe is:

15–20 calendar days

The estimated delivery period normally begins after successful order processing.

Delivery dates are estimates rather than guarantees unless hazari.shop expressly agrees that delivery by a particular date is an essential term of the contract.

Customers should ensure that their shipping details are complete and accurate.

Further information is provided in our Shipping Policy.

Returns and Consumer Rights

Consumers purchasing qualifying goods online generally have a statutory 14-day right of withdrawal, beginning from delivery of the goods, subject to applicable legal exceptions.

In addition to withdrawal rights, separate statutory remedies apply where goods are faulty, damaged, not as described or otherwise non-conforming.

The EU legal guarantee provides consumers with a minimum two-year protection for qualifying non-conforming consumer goods.

Our Return & Refund Policy provides further details.

Customer Service

We want customers to be able to contact us when assistance is required.

Customer-service enquiries may include questions relating to:

• Products;
• Availability;
• Orders;
• Payments;
• Shipping;
• Tracking;
• Delivery;
• Cancellations;
• Returns;
• Refunds;
• Damaged goods;
• Incorrect items;
• Privacy; and
• Website functionality.

Please contact:

info@hazari.shop

When contacting us about an existing order, customers should include sufficient information to identify the relevant transaction.

Responsible Ecommerce

We aim to operate hazari.shop responsibly.

This includes reasonable efforts to:

• Maintain accurate website information;
• Protect customer data;
• Prevent fraudulent transactions;
• Communicate transparently;
• Handle complaints fairly;
• Work with suitable service providers;
• Correct material errors when identified;
• Respect withdrawal rights;
• Respect statutory conformity protections; and
• Comply with mandatory rules applicable to our ecommerce activities.

Privacy

Personal information collected through hazari.shop is handled in accordance with our Privacy Policy and applicable data-protection law.

Depending on how a customer interacts with the website, information may be processed for purposes including:

• Processing orders;
• Taking payment;
• Providing delivery;
• Preventing fraud;
• Responding to enquiries;
• Providing customer accounts;
• Maintaining website security;
• Complying with legal obligations; and
• Marketing where permitted by law.

Please review our Privacy Policy for additional information.

Contact Us

For questions about hazari.shop or our services, please contact:

hazari.shop
Email: info@hazari.shop

We aim to deal with legitimate customer enquiries fairly and reasonably.