Shipping policy
This Shipping Policy explains how orders placed through hazari.shop are processed, dispatched and delivered.
For shipping questions, contact:
Email: info@hazari.shop
Free Standard Shipping
hazari.shop provides:
FREE STANDARD SHIPPING ON ALL ORDERS
There is no minimum order value required for standard shipping unless a specific promotion expressly states otherwise.
Customers will not be charged an undisclosed standard shipping fee after checkout.
Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 calendar days
The estimate generally applies after successful order processing.
The timeframe is an estimate and not a guaranteed arrival date unless hazari.shop expressly agrees to a specific guaranteed delivery date.
EU consumer rules generally provide for delivery within 30 days unless another delivery period has been agreed.
Order Processing
Before an order is dispatched, reasonable processing may include:
- Payment verification;
- Fraud screening;
- Order confirmation;
- Inventory allocation;
- Product preparation;
- Packaging;
- Shipping-label generation; and
- Transfer to a delivery provider.
Orders containing multiple products may occasionally require different processing arrangements.
Calendar Days
The 15–20 calendar day delivery estimate is expressed in calendar days rather than business days.
However, carrier operations, customs offices and logistics providers may operate on different schedules during:
- Weekends;
- National holidays;
- Local holidays;
- Peak seasons; and
- Exceptional closures.
These factors may affect actual transportation progress.
Delivery Estimates
Delivery estimates are provided in good faith based on normal fulfilment and transportation conditions.
Actual delivery may occasionally be affected by:
- Severe weather;
- Transportation disruption;
- Customs processing;
- Border controls;
- Public holidays;
- Peak-season volumes;
- Carrier delays;
- Incorrect address information;
- Remote delivery locations;
- Security incidents;
- Natural disasters;
- Government restrictions; or
- Other events outside reasonable control.
We will not use these circumstances to remove any mandatory legal rights available to customers in cases of late or failed delivery.
Delivery Deadline Rights
If goods are not delivered within the agreed delivery period, consumers may have statutory rights to request performance within an additional reasonable period and, where the trader still fails to deliver, to terminate the contract and obtain reimbursement.
An additional period may not be required in certain situations where delivery by a particular date was essential or where the trader refuses to deliver.
EU consumer guidance confirms these protections in relation to delayed delivery.
Shipping Address
Customers must provide a complete and accurate shipping address at checkout.
Before placing an order, please review:
- Recipient name;
- Street information;
- Building or apartment details;
- Postal code;
- City;
- Province or region where relevant;
- Country;
- Telephone information where required for delivery; and
- Email address.
hazari.shop cannot guarantee that an address can be changed after an order enters fulfilment.
If you discover an error, contact:
as soon as possible.
Address Changes
We will make reasonable efforts to assist with an address-change request submitted before dispatch.
Once a parcel has entered the carrier network, changing the delivery address may not be technically possible.
Any inability to modify an address after dispatch does not affect rights arising from a mistake attributable to hazari.shop.
Order Tracking
Where tracking is available, tracking information may be provided electronically.
Tracking information can occasionally take time to update after the carrier receives a parcel.
Temporary absence of a tracking update does not necessarily mean the parcel has stopped moving.
For prolonged tracking problems, contact:
Multiple Packages
An order may occasionally be delivered in more than one package because of:
- Product availability;
- Fulfilment location;
- Package size;
- Carrier restrictions; or
- Logistics efficiency.
If an order is divided into multiple parcels, delivery dates may differ.
Standard shipping remains free.
Delivery Attempts
Customers should monitor available tracking information and cooperate with reasonable carrier delivery procedures.
A carrier may:
- Attempt delivery;
- Leave legally permitted delivery instructions;
- Deliver to an authorised collection point;
- Request collection; or
- Make another permitted delivery arrangement.
Customers should follow carrier instructions where reasonable.
Uncollected Parcels
If a parcel is sent to a collection point and is not collected within the carrier's permitted period, it may be returned.
If this occurs, contact:
We will review the circumstances, including the reason for non-delivery and any applicable consumer rights.
Failed Delivery
If tracking shows a delivery problem, customers should contact us with:
- Order number;
- Recipient name;
- Delivery address; and
- Relevant tracking information.
We may coordinate with the carrier to investigate.
Lost Packages
If a package appears to have been lost in transit, contact:
We may request the carrier to investigate the shipment.
Where hazari.shop bears the legal transportation risk, we will provide the remedy required by applicable law.
A carrier's failure does not automatically eliminate the trader's obligations to the consumer.
EU consumer guidance confirms that the trader is generally responsible for delivery and for loss or damage before the consumer receives the goods in relevant consumer transactions.
Packages Marked Delivered but Not Received
If tracking indicates that a package was delivered but you cannot locate it:
- Check the delivery location carefully;
- Check with household members or authorised recipients;
- Check any permitted safe location;
- Review carrier tracking information; and
- Contact info@hazari.shop if the package remains missing.
We may request an investigation by the delivery provider.
We will not automatically treat a carrier's electronic delivery status as conclusive where applicable law requires additional consideration.
Damaged Packages
If a parcel or product arrives damaged, contact us promptly at:
Where reasonably possible, retain:
- The product;
- Original packaging;
- Shipping label; and
- Evidence showing the condition on arrival.
This information can assist with carrier and fulfilment investigations.
A customer's statutory rights are not conditional on providing evidence that applicable law does not legally require.
Goods Damaged in Transit
hazari.shop recognises that consumers may have legal remedies where goods are damaged during transport.
EU consumer rules generally place the transportation risk on the trader until the consumer receives the goods, subject to applicable circumstances.
Please contact info@hazari.shop for assistance.
Incorrect Items
If you receive an item that does not match your order, contact:
Please provide sufficient information for us to identify and correct the issue.
Where the mistake is attributable to hazari.shop, we will provide an appropriate solution consistent with applicable law.
Customs and Cross-Border Shipments
Depending on the origin, destination and nature of a shipment, customs or import procedures may apply.
Any taxes, customs charges or similar amounts that must legally be disclosed before purchase will be handled or disclosed in accordance with applicable requirements.
hazari.shop does not intend to impose undisclosed shipping charges after checkout.
Customs authorities and carriers may occasionally request information required to complete legally mandated import procedures.
Delivery Restrictions
Certain products may be subject to legal or logistical shipping restrictions.
Where a product cannot lawfully or reasonably be shipped to a selected destination, the order may be rejected or cancelled.
If payment has already been collected for an order that cannot be fulfilled, an appropriate refund will be issued.
Incorrect Customer Information
Customers are responsible for information they provide during checkout.
A delivery failure caused solely by materially incorrect customer-provided information may require additional investigation before reshipment or refund.
This section does not apply where the error was caused by hazari.shop or one of its providers acting on its behalf.
Delivery to Third Parties
If a customer instructs us to deliver to another person, the customer is responsible for ensuring that the recipient is authorised to receive the order.
Mandatory rules concerning transfer of transportation risk will continue to apply.
Delays Caused by Exceptional Circumstances
Examples of exceptional circumstances may include:
- Severe weather;
- Earthquake;
- Flood;
- Fire;
- War;
- Civil disorder;
- Government measures;
- Border closures;
- Public-health restrictions;
- Labour disruption;
- Carrier-network failure; and
- Major infrastructure interruption.
Where delays occur, we will endeavour to provide reasonable support.
Mandatory rights relating to delayed or failed delivery remain unaffected.
Cancellation Because of Delivery Delay
Where applicable law gives a customer the right to terminate an order because hazari.shop has failed to deliver within the agreed period and any legally required additional reasonable period has expired, hazari.shop will respect that right.
Any refund required as a result will be processed in accordance with applicable law.
Refused Deliveries
Simply refusing delivery does not necessarily constitute a clear exercise of the statutory right of withdrawal.
If you intend to withdraw from your purchase, contact:
so that your intention is clearly communicated.
Returns After Delivery
Returns after delivery are governed by our separate Return and Refund Policy.
Qualifying consumers generally have 14 days following delivery to exercise the statutory right of withdrawal, subject to statutory exceptions.
Contact Us About Shipping
For tracking, delayed orders, lost parcels, address questions or other delivery matters:
hazari.shop
Email: info@hazari.shop
Standard Shipping Cost: Free
Estimated Delivery Time: 15–20 calendar days
Nothing in this Shipping Policy limits any mandatory rights available under applicable Italian or European Union consumer law.
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